At Loved Before, we want you to be completely happy with your new-to-you cuddly companion. If for any reason you are not satisfied with your purchase, we offer a hassle-free returns and refund process within 30 days of receipt.

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Returns Eligibility

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• You may return any soft toy purchased from Loved Before within 30 days of receiving your order.

• Items must be returned in the same condition in which they were received, including any tags, packaging, or accessories that came with them.

• We do not accept returns for items that have been altered, damaged after delivery, or used in a manner inconsistent with their intended purpose.

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How to Initiate a Return​

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1. Contact Us – Before returning your item, please email us at management@lovedbefore.london with your order number and reason for return.

2. Prepare Your Return – Securely package your item to prevent any damage during transit. We recommend using the original packaging where possible.

3. Ship Your Return – Send your return to the following address: 202 Heath Road, LU7 3AT, Leighton Buzzard, Bedfordshire. Please note that you are responsible for return shipping costs.

4. Processing Your Refund – Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

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Refund Policy

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• Refunds will be processed upon receipt and inspection of the returned item.

• Shipping costs are non-refundable.

• If your item was damaged in transit or there was an issue with your order, please contact us immediately so we can make it right.

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Exchanges

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At this time, we do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

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Non-Returnable Items

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• Gift vouchers

• Personalized or customised products

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If you have any questions about our returns and refunds policy, feel free to contact us at [Insert Contact Email]. We are always happy to help!