Once soft toys are ordered, it takes a day or two for them to finish up in the spa and then be prepared. They will then be shipped according to the option you choose. Please note that due to current circumstances and extra pressure on the postal service, orders may be subject to delays and customers should get in touch with questions or queries on specific orders.

 

* Product weight includes packaging for accurate shipping costs

Although we hope all adoptions have a happy ending and your new soft toy is everything what you expect, we are happy to offer a full refund in any instance that you are not 100% satisfied with the soft toy you have bought.

 

You can return the soft toy(s) and get a full refund (excl. shipping) for up to 30 days from the date you receive your order. Please contact us via the site to find out more.

We now include an image of this friend in hand to give an idea of size and scale. If you require exact dimensions please drop us a message and we will give measurments where possible"

 

CE Label:Yes

 

We have examined this item and cannot find any visible tear in its covering, or any part which we believe has started to come loose. The danger of loose material or parts on any toy is that they might be inhaled or create a choking risk. We cannot guarantee that toy coverings will never get torn or that parts won’t eventually become loose after you start using them. So just as you would do with any other toy, it will be sensible to keep an eye on their condition, and to use your judgement about whether their use may one day need to be restricted, or more closely supervised. Childcare professionals advise that children under the age of 12 months should not sleep with any soft toys, to reduce the risk of suffocation or accidents.

 

Warning: Adult supervision recommended for children under 36 months due to some fibre loss"