The sustainable soft toy adoption agency 

At Loved Before, we welcome a wide range of soft toys for adoption! If your plush companion is not excessively soiled or irreparably damaged, we're eager to give it a new life and purpose. Whether your preloved toy is well-loved and showing the signs of countless hugs or is a gently used friend waiting for a new adventure, we accept donations of all shapes, sizes, and species. From giant giraffes to tiny hamsters, every cuddly friend has a place in our collection. If you're uncertain about whether your donation qualifies, don't hesitate to reach out. Your generosity matters, and we're here to assist. Contact us here Ready to make a difference? Visit our donate page for more details on how you can contribute to our mission of spreading joy through eco-friendly, pre-loved soft toys.

We encourage everyone who wants to donate to write a story for their preloved toys. However, we know this can take a while (especially if you have a large collection of soft toys) so if you just want to donate without writing a story, that’s fine too! We work with schools and have other programmes in place to ensure any pre loved soft toys that turn up without a story will eventually have one when they finally go up for adoption. Once they’ve arrived at the Loved Before HQ, we’ll make sure they’ll have everything they need when they find their brand new home.

Yes, if you’re looking to donate your pre-loved soft toys, and live in the UK, you can post your donation to this address: 202 Heath Road, Leighton Buzzard, LU7 3AT, Bedfordshire, England. If you live outside of the UK and would like to donate to Loved Before, please contact us here. We’ll be able to see what we can do to accept your teddy bear donation! By donating, you are joining one of the fastest growing sustainable movements in the United Kingdom. Eco friendly soft toys are growing in popularity and with your help we can spread the word far and wide about the future of sustainable consumerism through the medium of soft toys!

It would be great if the toys you are donating to Loved Before have been cleaned and washed. That being said, before a stuffed toy gets rehomed on our store, we make sure each and every toy goes through a full spa and hygiene process. This process varies on materials, age and condition of the pre loved soft toy in question. However, we ensure that all soft toys are thoroughly cleaned, repaired and disinfected to ensure cleanliness and safety of all of our products. If you have any questions about cleaning your preloved toy donations before sending them to us, contact us today and we’ll help you with any queries.

Soft toys which have been manufactured to safety standards acceptable in the UK will have an attached CE label. UKCA labels have been introduced post-Brexit, but this is too new to affect most of the cuddly toys that come to Loved Before, and the CE label is still officially considered an acceptable safety mark. These labels also warn about any additional issues relating to that toy’s use. For instance, unsuitability for children under a particular age. Soft toys without a valid CE or UKCA label are not suitable for use by children under the age of 14. We strongly advise against buying them for a home where children younger than that may be able to get hold of them. Whilst the great majority of cuddly toys we offer do have CE labels, some were made before these labels were introduced. But don’t worry, ‘toys’ which (for that or any other reason) are unsafe for children will always be clearly marked with a warning. This will be shown under the Loved Before’s photo, with the word WARNING in capital letters, just under their story. A similar warning will be repeated under that toy’s ‘product’ tab. Where items have a CE label which gives any safety warnings, we will highlight these. Just to be extra-careful, in cases where the CE label is damaged or not completely legible, we treat the toy as having no valid label and being unsafe for children. As well as checking labels, we closely examine every Loved Before, before it leaves HQ. On occasions we will list a well-loved cuddly toy which is in some way broken or non-functioning. As with the older, pre-CE labelling toys these will not be suitable for children, but we offer them for adoption because as soft toys lovers ourselves, we understand how appealing these ‘retired’ toys will be to many adults. Cuddly toys of this sort will only ever be sold through the website (or specialist collectors events), where clear written warnings will leave buyers clear about the toy’s condition and its unsuitability for children. We sometimes offer Loved Befores in situations where adopters would not always have the chance to see website warnings. This would apply for instance to the toys offered in our pop-up shops, and to pre-release agreements made via social media. You can be confident that LB’s offered for adoption outside our website will always have undamaged and legible CE labels, and will have been carefully checked to make sure we can find no feature creating a potential risk to children. No cuddly toy will leave Loved Before HQ with any visible tear in its covering, or any part which we believe has started to come loose. The danger of loose material, or parts, on any toy is that they might be inhaled or create a choking risk. We can’t of course guarantee that toy coverings will never get torn or that parts won’t eventually become loose at some point after you have adopted your Loved Before. So just as you would do with any other toy, it will be sensible to keep an eye on their condition, and to use your judgement about whether their use may one day need to be restricted, or more closely supervised. And (just as would apply to a cuddly toy bought new from a shop) childcare professionals advise that children under the age of 12 months should not sleep with any soft toys, to reduce the risk of suffocation or accidents.

Although we often use the term 'bears' generally, it's not just teddy bear friends that we stock online. You'll find a whole range of species and types of sustainable toys at Loved Before. You can choose to view them all in one view via our 'all soft toys' page, or if you prefer, search through our categorised pages of 'animals' and 'species'.

Whilst we are mainly an online store, we are also always looking for opportunities to sell our sustainable toys in the 'real world'! We most recently appeared in John Lewis stores & Selfridges Oxford Street store over Christmas. If you have a store you'd like us to feature in, or a favourite place you'd love us to visit, we'd love to hear from you via our contact form! We want to get the word out about our wonderful eco-friendly toys and are always looking for new places and opportunities to do this!

Unless stated otherwise, we run releases of new soft toys every Monday at 8pm. This means that new sustainable toys of all sorts of types, sizes, species and conditions will be up for adoption. Our eco-friendly soft toys often go quite fast, with many people choosing to adopt on release night, however you're sure to find the perfect soft toy friend if you keep an eye on the site. You can always also let the team know if you're looking for a specific preloved toy, so that they can give you a heads up should one be coming up for release.

Absolutely! Loved Before has found a home on the high street, and you can discover our delightful collection in select Selfridges stores. While we don't have a standalone shop of our own just yet, we're thrilled to be a part of the vibrant retail space in Selfridges locations in Birmingham & Trafford. We are also launching at the start of 2024 in their flagship London store on Oxford Street! Explore our enchanting selection of eco-friendly, pre-loved soft toys both in-store at Selfridges and on our online store. Your journey to find the perfect cuddly companion just got even more exciting! For a touch-and-feel experience, visit us at Selfridges, or browse our full range online. We're always here to spread joy, whether in-store or with the click of a button.

Loved Before proudly calls Bedfordshire home! Our headquarters are nestled in a small town in Bedfordshire called Leighton Buzzard, this is where we prepare our eco-friendly, pre-loved soft toys for both in store and online. In addition to our base in Bedfordshire, you can also find us spreading joy in Selfridges stores across Birmingham, Trafford, and London. We are aiming to expand our high street presence in the coming months with our own shops and locations around the UK one of our top priorities. We also aim to get into more retailers around the UK (and maybe even oversees) to ensure greater accessibility for everyone! Discover the joy of adoption and explore our eco-friendly collection online or visit us at Selfridges in Birmingham, Trafford, or London. We're thrilled to share the warmth and happiness of our cuddly companions with you!

At Loved Before, our mission is to cherish the stories and memories embedded in each preloved soft toy as we believe this is what makes them even more special. Here's how the magic happens (the short version): Donate with Love: When you decide it's time for your preloved soft toy to embark on a new journey, donate it to us. You can do this by mailing it to us, dropping it off, or arranging a convenient collection. See our donate page. Share the Story: As part of your donation, let us know a little bit about the friend(s) you are donating. Share the cherished memories, the unique character of your plush friend, or any special moments you've had together. This can be done by attaching their name and bio with a bit of string to the relevant toy. The "Spa" Treatment: Once in our care, each preloved soft toy undergoes our affectionately named "spa" process—a meticulous deep cleaning that ensures they are fresh, hygienic, and ready for a new chapter. Each toy is individually assessed when it arrives at HQ to determine the best cleaning process for that specific soft toy. Explore the Collection: Visit our online store to explore our curated collection of eco-friendly, pre-loved soft toys. Each one comes with a unique story, waiting to be continued with a new friend. Adopt and Spread Joy: Choose a soft companion that captures your heart and adopt it through our secure online platform. Your adoption not only brings joy into your life but also contributes to our mission of sustainability and spreading happiness. Giving Back: Since our inception, over 50% of our profits have been donated to charitable causes. Currently, we proudly support Make-A-Wish UK. Every adoption contributes to making wishes come true for children facing critical illnesses. For tips and prompts on what to write on your Loved Before card, check out our dedicated 'Donate' page. Join us in creating a world where every eco toy is given a second chance to find a new home filled with love and laughter.

Supporting charitable causes is at the core of Loved Before's mission. Since our inception, over 50% of our profits have been dedicated to making a positive impact. Our Charitable Focus: This year, we are proud to extend our support to the wonderful Make-A-Wish UK. Make-A-Wish creates life-changing wishes for children facing critical illnesses. By granting their One True Wish, we contribute to providing hope, resilience, and moments of joy during challenging times. These wishes offer children a break from the daily realities of their conditions, allowing them to create magical memories that last a lifetime, regardless of what the future may hold. How You Can Join Us: Every adoption from Loved Before not only brings joy to your life but also plays a role in making wishes come true for these brave children. Together, let's make the magic happen – give a soft toy a home and contribute to granting a child's wish! Our Commitment: Supporting charity is woven into the fabric of Loved Before, and we're grateful for the opportunity to make a positive impact on the lives of those in need. We look forward to continuing this meaningful journey with your support.

Soft toys which have been manufactured to safety standards acceptable in the UK will have an attached CE label. UKCA labels have been introduced post-Brexit, but this is too new to affect most of the cuddly toys that come to Loved Before, and the CE label is still officially considered an acceptable safety mark. These labels also warn about any additional issues relating to that toy’s use. For instance, unsuitability for children under a particular age. Soft toys without a valid CE or UKCA label are not suitable for use by children under the age of 14. We strongly advise against buying them for a home where children younger than that may be able to get hold of them. Whilst the great majority of cuddly toys we offer do have CE labels, some were made before these labels were introduced. But don’t worry, ‘toys’ which (for that or any other reason) are unsafe for children will always be clearly marked with a warning. This will be shown under the Loved Before’s photo, with the word WARNING in capital letters, just under their story. A similar warning will be repeated under that toy’s ‘product’ tab. Where items have a CE label which gives any safety warnings, we will highlight these. Just to be extra-careful, in cases where the CE label is damaged or not completely legible, we treat the toy as having no valid label and being unsafe for children. In the same way, where we know or think that anything (like stitching or re-filling) has been done to change the originally labelled toy, we will state this on the website and treat that toy as if it had no valid CE label, or alternatively let you know of any changes we have needed to make post adoption. As well as checking labels, we closely examine every Loved Before, before it leaves HQ. On occasions we will list a well-loved cuddly toy which is in some way broken or non-functioning. As with the older, pre-CE labelling toys these will not be suitable for children, but we offer them for adoption because as soft toys lovers ourselves, we understand how appealing these ‘retired’ toys will be to many adults. Cuddly toys of this sort will only ever be sold through the website (or specialist collectors events), where clear written warnings will leave buyers clear about the toy’s condition and its unsuitability for children. We sometimes offer Loved Befores in situations where adopters would not always have the chance to see website warnings. This would apply for instance to the toys offered in our pop-up shops, and to pre-release agreements made via social media. You can be confident that LB’s offered for adoption outside our website will always have undamaged and legible CE labels, and will have been carefully checked to make sure we can find no feature creating a potential risk to children. No cuddly toy will leave Loved Before HQ with any visible tear in its covering, or any part which we believe has started to come loose. The danger of loose material, or parts, on any toy is that they might be inhaled or create a choking risk. We can’t of course guarantee that toy coverings will never get torn or that parts won’t eventually become loose at some point after you have adopted your Loved Before. So just as you would do with any other toy, it will be sensible to keep an eye on their condition, and to use your judgement about whether their use may one day need to be restricted, or more closely supervised. And (just as would apply to a cuddly toy bought new from a shop) childcare professionals advise that children under the age of 12 months should not sleep with any soft toys, to reduce the risk of suffocation or accidents.

Ensuring the safety and satisfaction of our customers is our top priority at Loved Before. Here's how you can gather more information about our delightful products: Visit the Product Page: Each item in our online store comes with essential details, including dimensions and any safety warnings, ensuring transparency in your selection process. Safety First: At Loved Before, we prioritize toy safety. Our products undergo a meticulous cleaning process, and any safety information is clearly outlined on the product page. Your safety is our utmost concern. Drop Us a Message: If you have specific questions or need more details about a particular product, don't hesitate to reach out. Simply send us a message, and our dedicated team will get back to you promptly. Customer Reviews: Explore the reviews and experiences shared by our community on each product page. Hearing from fellow adopters can provide valuable insights into the quality and charm of our pre-loved, eco-friendly soft toys. Discover the joy of adopting a new friend with confidence. Explore our collection on the online store, prioritize safety, and bring home a cuddly companion that's ready for new adventures!

When you order a eco friendly soft toy from our online store, we want it to reach you with the same love and care that goes into selecting each companion. Your new friend will be nestled in a secure box, designed to cushion and protect it during its journey to your doorstep. Adding a charming touch, the box is wrapped in one of our specially designed sleeves, providing both aesthetics and an extra layer of protection. To ensure your soft companion arrives in pristine condition, we use eco-friendly bubble wrap around the box, guarding it against any potential shipping mishaps. In line with our commitment to sustainability, if you choose multiple Loved Before friends and they comfortably fit, we give you the option to opt for a single box for shipping. This not only reduces waste but also reflects our eco-friendly practices. Of course, if you prefer separate packaging, just let us know, and we'll accommodate your preferences. Your eco friendly soft companion arrives with utmost care, ready to embark on its next adventure in your loving home.

At Loved Before, we now operate solely on a first-come, first-serve basis for our products. We no longer offer reserves, ensuring a fair and equal opportunity for everyone to adopt their favourite preloved soft toy companions. To secure your beloved eco plush friend, be sure to stay tuned during our pre-release 'preview periods.' These special moments, occurring approximately an hour before the official release, allow you to catch a glimpse of new friends on our socials before they become available on the site. Connect with us on social media, and when you spot a friend you adore, be swift to visit our online store to make your adoption. We appreciate your understanding and look forward to sharing the joy of Loved Before with you!

Many people purchase Loved Befores as a gift for others, whether it be as a birthday gift, another special ocassion or just a gesture of good will. Please add a note to your order to advise us that an order is a gift, and use this space to include any note you would like us to include 'e.g. Happy Birthday, love John'. Please be aware that the billing address should be the address linked to the card used for purchase, and it is only the shipping address which should not be that of your own in the instance of a gift.

At Loved Before, we want your adoption experience to be as seamless as possible. When you shop in our online store, you can choose from two secure and convenient payment options: PayPal: Make your purchase effortlessly using PayPal, offering a trusted and user-friendly payment platform. Stripe: Opt for Stripe, which allows secure payments using credit cards, debit cards, and Apple Pay. This versatile option ensures a smooth checkout experience, tailored to your preference. Your payment method is a matter of personal choice and won't impact the overall price. Feel confident in selecting the option that suits you best, and embark on the journey to adopt a preloved, eco-friendly soft toy from our collection.

If your payment shows as declined, you will not have been charged and we advise that you try again. If you are still having problems, and you are sure it is not due to lack of funds then it could be down to your device or a system problem on our end. If changing device and multiple attemps still fail, please get in touch so we can work it out and make sure your product is safely reserved in the meantime.

Loved Before proudly extends the joy of our preloved, eco-friendly soft toys across the globe. We ship to all the countries and territories listed in the Royal Mail Europe & World Zones, totalling 230 destinations around the world (see full list here). Explore our diverse collection and adopt a cuddly companion, no matter where you are. In the unlikely event that your location isn't on the list, reach out to us (contact us), and we'll do our best to make it happen. Because when you discover a cherished preloved toy, we believe distance shouldn't stand in the way! Unbox joy and sustainability by browsing our international selection in the online store.

We hope that all adopters will be happy with their new friends however should you be in any way unsatisfied with your adoptee, we are happy to offer a full refund once a friend is returned to us at HQ. Should you have any more questions, please feel free to reach out to the team.

At the time of checkout, you will be able to choose which shipping option is preferable to you. Shipping times will be dependant on the option chosen, the shipping location and should be clearly outlined at the time of purchase. We will email you once your order has left us, and then if a tracking option has been chosen, you will receive the details to follow this up as you wish.

Unless stated otherwise, we aim to get all of our eco toys shipped within a day or two of the order being made, and then the shipping time is based on the option you choose at checkout. Whilst we aim to get your sustainable soft toys to you as soon as possible, our whole team also work other jobs including our chief packer, who is also a firefighter, so we appreciate your patience and understanding in getting your new cuddly toys home as soon as humanly possible! If you have any questions about where your order is please don't hesitate to get in touch on our chat or any of our social and we will help where we can. We advise tracked shipping for any important orders as this will allow us to give you more information as to where your eco soft toy is on its journey to you!

Under our sustainability policy, if you purchase more than one product in one order, we will use the least amount of boxes possible to reduce shipping and environmental costs. If you would prefer your products in separate boxes, that is no problem, so just get in touch to let us know.

Once a package leaves us, we unfortunately have no control over its arrival and although it is extremely rare, it is possible that sometimes packages can go missing with no explanation. If this was to happen, we would assess the individual situation and take action from there.

At Loved Before, we accept a range of pre loved soft toys. No matter what type it is, species, age, make or condition of your pre loved soft toys we try our best to accept all toy donations. However, there are a few types of toys we cannot accept and they are as follows: - Plastic toys. - Toys with internal electronics. - Any toy that would be considered "unsafe" due to its condition. Still unsure if you can donate your pre loved soft toys to us? Check out our adopted page to see what kind of teddy bears and other stuffed toys we’ve rehomed. You can also contact us here if you’re still unsure about your soft toy donation. Although our mission at large is to change perspectives through the medium of eco-friendly soft toys, our biggest commitment is to ensure all of our pre loved soft toys are safe and clean. As such toys that don't meet this criteria will not be accepted, this will be reviewed on a case by case basis by the team at Loved Before.

Making a difference is easy at Loved Before, and we appreciate your generosity! There are multiple hassle-free ways to donate and become a part of our mission to share joy through pre-loved, eco-friendly soft toys. Mail it to us: Simply send your cuddly companion to the address provided on our donate page. Your donation, no matter the size, helps make a positive impact. Drop it off: Arrange a convenient time to drop off your soft toys at our designated address. It's a straightforward way to contribute and ensure your plush friend finds a new home. Let us pick it up: If you're within our collection radius, we can come to you! Contact us to schedule a collection, making the donation process even more convenient for you. (This is only applicable if we are doing a roadshow in your area, please get in touch to find out when we will next be around you!). Remember, we greatly appreciate each and every donation. For more details on the donation process, visit our donate page. or contact us.

When your preloved soft toys arrive at HQ, we'll get to know them as they settle in, follow our Instgram to see the mischief all the teddies get up to at HQ. We document all our adventures and day to day chaos her at HQ caused by such a big group of preloved toys. They can really cause quite a lot of *drama*. Eventually, your friend will make their way through the spa and then have their own personal photoshoot before being added to the adoption centre and finding new adventure as one of our ever growing list of eco-friendly, second hand soft toys!

Normally, we won't let you know once your donation has been adopted however if this is something which matters to you, then drop us a message and we'll be sure to let you know!

As long as friends follow our guidelines of no plastic toys, mechanical or electronic components, there's no reason we'd have to find another home for your friends ourselves and they're sure to be having fun at HQ as soon as they arrive. Still unsure if you can donate your preloved toy to us? Check out our adopted page to see what kind of teddy bears and other stuffed toys we’ve rehomed. You can also contact us if you’re still unsure about your soft toy donation.

Unfortunately at this time, courier collections is something we are still unable to offer. If you originally booked interest when they were running during the first phase of the pandemic, please know that we have your details and will get back to you as soon as possible about potential options.

In our experience, there really is a home for all of our Loved Befores, however sometimes it takes longer than others for them to find their new families. Until the point in which someone chooses to take your little one home, they will continue living a life of luxury at our HQ!

Unfortuately we do not exchange payment for donations, whatever the value of the donation. In extreme circumstances where the value of the donation exceeds our usual amount, we may be able to offer discounted use of our services. If you would like to disucss this further, please feel free to get in touch.

Absolutely! At Loved Before, we take pride in offering a vast and varied selection of eco-friendly and pre-loved soft toys. Each cuddly companion in our collection undergoes a thorough and environmentally conscious cleaning process. Our dedicated team uses cleaning methods and products that work with varying types of soft toy. Each preloved toy donated to us normally goes through an initial inspection to determine what process will be best suited to their specific needs. Explore our store page to discover a range of beautifully cleaned and pre-loved eco toys. Adopting one of our companions means giving a new life to a soft friend while contributing to a more sustainable and joyful world.

At Loved Before, we believe in giving pre-loved soft toys a second chance at bringing joy. Our dedicated team takes care of minor issues, ensuring that each toy is in excellent condition for its new home. From stitching up small tears to restoring a plush friend to its former glory, we're committed to making every adoption a delightful experience. Explore our collection of lovingly fixed and pre-loved eco toys on our store page. Adopting a repaired companion not only adds a touch of sustainability to your life but also supports our mission to reduce waste and promote a world filled with well-loved, huggable friends.

Every preloved soft toy at Loved Before comes with a unique story, adding a special touch to their adoption. While many of our generous donors share the tales of their plush companions, we understand that not everyone has the time to write a story. No worries – we've got it covered! In the absence of a story card from the original owner, we collaborate with schools and other facilities and run dedicated programs to ensure that each bear without a story receives one before going up for adoption. These stories, crafted with care and creativity, add a personal touch to every adoption, making it an even more heart-warming experience. Explore our collection of eco-friendly, pre-loved soft toys on our store page, each with a unique story waiting to be discovered. Adopt a friend today and become a part of their enchanting journey!

We receive a lot of new preloved soft toy donations, and unfortunately are unable to introduce every new arrival. Some friends go up for adoption almost instantly and others take a bit longer but they are all safe and being looked after and will get their second chance as soon as possible. We also now sell in store in Selfridges (Birmingham & Trafford stores), that means that the eco toy movement has now made its way to the high street! This will mean that some preloved toys don't get a chance to make it online as they are destined to end up finding their new homes from the high street. Keep an eye on our Instagram, Facebook & other social media pages to try and catch a glimpse of your donated friend causing chaos at HQ

We're thrilled to hear that you're considering Loved Before for your event! Connecting with us is easy, and we're always excited about new opportunities: Visit our Events Page: Head to our contact us page and follow the link to share the details of your event with us. Provide Event Details: Let us know the specifics of your event, including the date, location, and any relevant information. The more details you provide, the better we can assess how Loved Before can contribute to the occasion. Alignment with Our Mission: As a brand dedicated to sustainability, pre-loved soft toys, and charitable contributions, we are particularly interested in events that align with our values. Ensure that your event suits our offering, and we'll be delighted to explore the possibilities. Availability Confirmation: Once we receive your event details, our team will promptly assess our availability and compatibility with your event. If everything aligns, we'd love to learn more and discuss the potential collaboration. We appreciate your interest in having Loved Before at your event and look forward to the opportunity to contribute to a memorable occasion.

We're thrilled that you'll be joining us at an event! Connecting with us is easy, and we can't wait to meet you. Here's how you can let us know: Visit Our Contact Page: Head to our contact page to find our contact details. You can also reach out to us through the messaging system on our website. Drop Us a Message: Send us a quick message mentioning the event you'll be attending, along with any specific details or inquiries you might have. We love hearing from our community, and we'll do our best to connect with you before or during the event. Connect on Social Media: Follow us on social media platforms for real-time updates on events and to engage with our community. You can reach out through direct messages or tag us in your posts related to the event. The best place to get us is our Instagram. Visit Our Booth: If the event includes a booth or designated space for Loved Before, stop by and say hello! We're always eager to meet our supporters in person. We appreciate your enthusiasm and look forward to meeting you at the event!