Copyright © 2020 Loved Before

 

COVID-19 Update

During the Coronavirus (COVID-19) outbreak, the safety of our customers and team is,. as always, our primary concern. At HQ and in our daily business activities, we have chosen to take extra precautions to protect our team members and their welfare. Public Health England have advised that people receiving parcels are not at risk of contracting the virus, and therefore there is no need to be concerned about transmission through our products. However, as standard we have a strict and robust cleaning process including steam cleaning at temperatures of nearly 300 degrees to maintain a high standard of hygiene anyway. We will continue to follow closely the strict guidelines and advice of the authorities and under our own extra precautions, we will be continuing business as usual until we have any reason to think this is no longer what is best. Please be advised that during this time, the usual shipping durations may be affected beyond our control by disruption caused to the postal service. Please feel free to get in touch with any questions or concerns regarding this, or specific orders. 

 

Changes to shipping

Please note that despite the extremely low risk, we have made the decision to incorporate an extra step into our shipping process to ensure we are doing all we possibly can to keep our staff and customers safe. After packages have been wrapped and prepared, before leaving us they will be kept safe and untouched for 48 hours before being dispatched. This step will act as an extra time barrier during which any unlikely germs would be likely unable to survive. 

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